Factory Direct — Electronics Store in Scarborough Toronto

Reviews of Factory Direct

• Nova

  Added 2016.02.07

  Went here to buy a "new" cell phone. At least that's what the flyer said. Not new; certified refurbished. No manual, no SIM extraction tool, no charger.... Who certified it? The guy trying to dump it on me? Why use a SIM extraction tool when you can use a staple to extract the SIM tray. But hey, they did want to charge the same price.
• Willow

  Added 2015.12.22

  I bought a portable dvd player which I didn't like, at first I was disappointed that I couldn't get a refund but I ended up getting some headphones which are great. The return policy is not great, but the staff always do everything they can. If you ask questions and make sure you know what you're getting you won't be disappointed, they have all kinds of stuff for good prices.
• Connor

  Added 2015.12.02

  It all started with a laptop which I thought I got for a bargain. It didn't work and I went to return it only to receive store credit and not monetary refund.
• Layla

  Added 2015.04.04

  Great merchandise but horrible customer service and quality assurance. My husband and I bought a 55" RCA 4K TV for less than $500.00 during Christmas time which is such a steal but it is certified refurbished as most of their items are and they packaged the wrong TV legs. We realized when we got home to set up everything and when I called to inform the store they were clueless and anything but apologetic. They didn't offer a solution or a guarantee that they have the right TV legs for our TV. Shipping takes too long even when shipped to the store and overall as much as I am happy with the actual TV itself I will never ever shop here again.
• Hannah

  Added 2015.03.22

  Service is okay.
• Easton

  Added 2015.03.06

  If I could give this review no stars I would.
• Isla

  Added 2015.01.15

  Since then I've bought many items from there. Items are a hit and miss. Some things like vacuum cleaner and humidifier work well. Some things like GPS have had to be returned.
• Elena

  Added 2014.07.28

  The staff here are very helpful, in particular the two managers with beards. I've been to this store several times over the last couple years, and it has never been better!
• Added 2014.03.07

  I would not recommend this store to anyone. Please save your money and time and go elsewhere. The manager is terrible, he is extremely disrespectful and was far from helpful. I will definitely be looking into contacting the better business bureau.
• Parker

  Added 2013.12.22

  My only concern is that store credit is provided for 1 year only. That means if you return an item, they don't refund your money and instead give you store credit which needs to be spent within a year or you lose your money.
• Gabriel

  Added 2013.08.19

  (just a note: I've seen a couple nasty reviews which are clearly from someone who didn't inform themselves before buying and felt salty afterwards! It honestly must suck to deal with customers like that)